HVAC · Plumbing · Electrical · Solar · Pest control
The burst pipe at 2am should be a booked job, not a voicemail.
Our AI answering service for home service companies picks up every call, works out whether it's an emergency or a routine visit, and books it into your schedule with the right technician. Emergencies get to your on-call tech in seconds. Tune-up requests get a time slot. Nobody waits on hold.
Built around your service area, price book and on-call rota.
No heat, elderly resident
- Customer
- Mrs. Lopez, existing member
- System
- Gas furnace, 11 years
- Problem
- Not igniting, house at 58°F
- Priority
- Emergency (vulnerable occupant)
- Tech
- Alex, ETA 45 min
Example of a lead your agent hands over
What it does
A dispatcher that doesn't take breaks
Home service calls are a mix of panic and routine. The agent handles both calmly and follows your rules for what counts as urgent.
Triage emergencies
Gas smell, no heat in winter, flooding, sparking panels. It recognises urgent calls, gives basic safety instructions you've approved, and pages your on-call tech.
Book routine work
Tune-ups, quotes, installs and inspections go into open slots that match the job length, zone and technician skills.
Sell memberships and upgrades
Mentions your maintenance plan to non-members, and spots replacement opportunities for old systems.
Chase estimates
Follows up on unsold quotes by text and email, answers questions on financing, and tells you who's ready.
Example call
A plumbing call at 6:15am
The agent checks if the caller is an existing customer, asks the questions that tell a burst pipe from a dripping tap, and follows your emergency pricing rules.
Integrations
Books straight into your field service software
Field service
- ServiceTitan
- Housecall Pro
- Jobber
- FieldEdge
- Workiz
CRM and phones
- HubSpot
- Salesforce
- GoHighLevel
- Your existing number
- SMS
Build
- n8n
- Custom Python agent
- MCP for schedules and price book
- Claude, GPT or Gemini
Seasonal peaks
Built for the first heatwave and the first cold snap
Every HVAC owner knows the week: the first hot day of summer, and the phone doesn't stop. Hiring and training temporary CSRs for a few weeks never really works.
The agent answers as many calls at once as come in. When your schedule is full, it books the next open day, offers a waitlist, and keeps the true emergencies moving to the front.
FAQ
AI answering service for home services: FAQ
Does it work with ServiceTitan?
Yes. The agent can look up customers, check availability and create jobs in ServiceTitan. We also connect to Housecall Pro, Jobber, FieldEdge and Workiz.
How does it decide what counts as an emergency?
You give us the rules: for example, no heat below a certain temperature, any gas smell, active flooding, or vulnerable people in the home. We test those rules on real call examples before launch.
Can it quote prices?
It can quote fixed prices you approve, like call-out fees, tune-ups or diagnostic visits. Bigger jobs get a site visit booked rather than a guess over the phone.
Is it cheaper than an answering service?
Usually, especially at volume, and it does more: it books jobs in your system instead of just taking messages. We'll compare it to what you pay today on the first call.
Talk to us
Answer every call, even in peak season.
Send a few details and we'll come back with a plain-English plan: which agent fits, what it connects to, and what it costs. Or grab a time on the calendar.
Book a 30-minute callPrefer email? info@torgit.com