Shopify · WooCommerce · BigCommerce
Shoppers leave when they can't get a quick answer. Give them one.
Our AI shopping assistant for e-commerce answers product questions the way a good shop assistant would, using your real catalog, stock and shipping rules. It helps people pick the right size or product, captures wholesale and bulk enquiries for your sales team, and handles 'where's my order?' without a support ticket.
Reads live stock, orders and shipping rules. Doesn't make things up about your products.
Boutique wants to stock your range
- Business
- Harbor & Pine Boutique
- Location
- Portland, OR (2 stores)
- Interested in
- Candles, 6 scents
- Opening order
- About $2,500
- Next step
- Wholesale price list sent, call booked
Example of a lead your agent hands over
Example chat
A shopper isn't sure which size to buy
The assistant reads your product data, size guides and reviews. It answers honestly, including when something is out of stock or not right for the customer.
If the customer is about to leave, it can offer the back-in-stock alert or a discount code you've approved, and collect their email.
What it does
Sells, qualifies and supports from one chat window
Pre-sale questions
Sizing, materials, compatibility, delivery times. Answers from your real catalog and policies.
- Product recommendations
- Back-in-stock and email capture
- Works on site, Instagram and WhatsApp
Wholesale and B2B leads
Spots bulk, wholesale and corporate-gift enquiries and asks the right questions before passing them to sales.
- Business type and location
- Volume and budget
- Sent to your CRM with a summary
Order status and returns
Looks up orders, shares tracking, and starts returns or exchanges within your rules.
- Fewer support tickets
- Escalates angry or unusual cases
- Tags conversations for your team
Integrations
Works with your store and support stack
Store platforms
- Shopify
- WooCommerce
- BigCommerce
- Amazon (order lookups)
Support and marketing
- Gorgias
- Zendesk
- Klaviyo
- AfterShip
- ShipStation
Build
- MCP server for your catalog and orders
- Custom Python agent
- n8n
- Claude, GPT or Gemini
Peak season
Black Friday without hiring temporary support staff
Chat volume jumps in November and December, and most of it is the same questions: will it arrive by Christmas, what's the return window, is this in stock.
The assistant handles the rush and passes your team only the conversations that need a person. Those conversations come with the order details already looked up.
FAQ
AI shopping assistant: FAQ
Does the AI shopping assistant work with Shopify?
Yes. It reads products, variants, stock and orders from Shopify, and can create discount codes or tag customers if you allow it. WooCommerce and BigCommerce work the same way.
Will it make up product details?
It answers from your catalog, size guides and policies, and we test it against tricky questions before launch. If the answer isn't in your data, it says so and offers to pass the question on.
Can it capture wholesale leads?
Yes. It recognises bulk and trade enquiries, asks about the business and expected order size, and sends a summary to your CRM or inbox.
How is this different from a basic chatbot app?
Most chatbot apps answer from an FAQ list. This assistant looks up live stock and orders, follows your rules, and is built around the questions your customers actually ask.
Talk to us
Answer the question. Keep the sale.
Send a few details and we'll come back with a plain-English plan: which agent fits, what it connects to, and what it costs. Or grab a time on the calendar.
Book a 30-minute callPrefer email? info@torgit.com